Shipping policy
The Dental Shaman — Shipping Policy
Thank you for your order. Every product in The Dental Shaman range was designed by Dr Marc Mortiboys after more than 40 years of clinical experience in holistic and biological dentistry. We want your order to reach you safely, and we want you to know exactly what to expect from the moment you check out to the moment it arrives at your door.
Please read this page carefully before purchasing. It protects you and it protects us both.
Where We Ship
We currently ship to the following countries and regions:
- United Kingdom 🇬🇧
- European Union 🇪🇺
- United States 🇺🇸
- Australia 🇦🇺
- Canada 🇨🇦
- Selected International Countries 🌍 (see checkout for availability)
If your country does not appear at checkout, we are not currently able to ship to your location. We are working to expand our reach over time.
How Your Order Is Fulfilled
All physical orders are packed and dispatched through our international fulfilment partner. Because we fulfil internationally, delivery times are longer than standard domestic UK shipping. This is the trade-off that allows us to keep our products available across multiple markets and maintain consistent stock levels for all customers.
Your order will be processed within 1 to 3 business days of being placed. Once dispatched, you will receive a shipping confirmation email with your tracking number. Orders placed on weekends or public holidays are processed on the next available business day.
Please allow 24 to 48 hours after receiving your dispatch confirmation for tracking information to update.
Estimated Delivery Times
| Destination | Estimated Delivery | Notes |
|---|---|---|
| United Kingdom 🇬🇧 | 7–14 business days | Most orders arrive within 10 days |
| European Union 🇪🇺 | 10–16 business days | Allow additional time for customs where applicable |
| United States 🇺🇸 | 10–18 business days | Varies by state |
| Australia 🇦🇺 | 12–20 business days | Allow extra time for remote areas |
| Canada 🇨🇦 | 10–18 business days | Varies by province |
| Other International 🌍 | 14–25 business days | Destination dependent |
These are estimates only. Actual delivery times may vary due to carrier delays, customs processing, or other factors outside our control. During busy periods such as November and December, please allow additional time.
Shipping Costs
| Destination | Cost |
|---|---|
| United Kingdom 🇬🇧 | Calculated at checkout |
| European Union 🇪🇺 | £7 flat rate. Free on orders over £100. |
| United States, Australia, Canada & International | Calculated at checkout based on weight and destination |
The exact shipping cost for your order will always be shown at checkout before you complete your purchase.
EU Customers — VAT and Import Fees
We use IOSS (Import One-Stop Shop), which means VAT is collected and declared at the point of checkout for all orders shipped to European Union countries. You will not face any unexpected VAT charges on delivery. What you pay at checkout is what you pay in full.
Customs, Duties, and Import Taxes
For orders shipped to countries outside the United Kingdom and European Union, import duties, taxes, or customs clearance fees may be charged by your country's customs authority. These charges are not included in your order total and are your sole responsibility to pay.
We have no control over customs charges and cannot predict what they may be. If you are unsure, we recommend checking with your local customs office before placing your order. We always provide accurate customs documentation with every parcel.
Tracking Your Order
Once your order has been dispatched, your confirmation email will include a tracking number and a link to follow your parcel. If your tracking information shows no movement after 5 business days, please contact us and we will investigate with the carrier on your behalf.
If Your Order Is Delayed or Has Not Arrived
Please allow the full estimated delivery window for your region to pass before getting in touch. Carriers sometimes show delays in tracking that do not reflect where a parcel actually is. Once the window has passed with no delivery, contact us and we will look into it.
| Situation | What We Do |
|---|---|
| Order confirmed lost by carrier | Free replacement dispatched or full refund issued |
| Order delayed but still in transit | We monitor the situation and keep you updated |
| Shows as delivered but not received | We investigate with the carrier. Carrier confirmation is required before any remedy is offered. |
| Incorrect address provided at checkout | Redelivery charges may apply. We are not liable for the original delay where the address error was made at checkout. |
Missed Deliveries and Returned Parcels
If a delivery attempt is unsuccessful, your carrier will leave a notification and either hold the parcel for collection or attempt redelivery. Please follow the instructions provided by your local carrier promptly to avoid the parcel being returned.
If a parcel is returned to our fulfilment centre due to an incorrect address, uncollected parcel, or repeated failed delivery attempts, we will contact you to arrange redelivery. Additional shipping charges will apply in this case.
Please take a moment to check your delivery address carefully before completing your order. We are not responsible for delays or losses caused by an address error entered at checkout.
Packaging
Your order will arrive in protective outer packaging suited to international transit. If the outer packaging shows signs of damage on arrival, please photograph it before opening. This evidence may be needed if a claim is required. Please refer to our Return and Refund Policy for full details on how we handle damaged orders.
Digital Products
Any digital products such as audio guides, eBooks, or downloadable PDFs are delivered instantly to your email inbox after checkout. You can re-download them at any time from your order confirmation email. Digital products are non-refundable once accessed or downloaded.
Wholesale Orders
Wholesale and bulk orders are fulfilled from our international fulfilment centre with an estimated lead time of 7 to 14 business days after payment is confirmed. Shipping costs for wholesale orders are calculated based on total weight and destination and are charged at cost with no markup.
All import duties, taxes, and customs fees for wholesale orders are the responsibility of the buyer. Wholesale buyers must inspect all goods upon delivery and report any damaged or missing items within 48 hours. Please refer to our full Return and Refund Policy for the complete wholesale claims process.
Need Help?
If your order has not arrived within the estimated timeframe, or you have any questions about your delivery, please reach out:
Email: shop@thedentalshaman.com — we aim to respond within 2 business days.
Live chat: Available directly on this shop. The fastest way to get a response.
Please include your order number in all communications.
We appreciate your patience, particularly where customs processing or international transit adds time to your delivery. Every order matters to us, and our team is here to help at every stage.